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Navigating your way through any business change can be confusing. So we’ve put together some of the most frequently asked questions to help you get chip card ready.
Literally translated, it stands for Europay, MasterCard and Visa. It basically implies a global standard for accepting payment cards. The U.S. is the last major market in the world to convert over to chip cards – and is also a major target for card fraud – which is why the card associations are requiring this change now.
Chip cards are more difficult to counterfeit than magnetic stripe cards because payment information is encoded every time they are used.
Sometimes referred to as “chip cards,” “chip and PIN” or “chip and signature,” these payment cards come with a chip embedded in them. The technology is more secure than what’s found in traditional magnetic stripe cards, which can all too easily be skimmed for counterfeit purposes.
The most notable difference to you and the cardholder is when using chip cards and terminals, the card never leaves your customer’s hand, and it’s inserted rather than swiped. You present the terminal or PIN pad to your customer for payment, even in restaurants.
The latest EMV-enabled terminals are available in countertop, short-range wireless Bluetooth® and long-range wireless GPRS models to fit your business needs. Converge and Converge Mobilesupport in-person payments using EMV-enabled PIN pads.
These terminals accept various payment types besides chip cards, including magnetic stripe cards and contactless payment methods such as Apple PayTM.
As the year progresses, more and more of your customers will receive chip cards, and they’ll want to take advantage of new security features. Your current terminal may function properly for magnetic stripe cards, but only an EMV-enabled terminal can support chip cards. Most of all, it can protect your business from counterfeit card fraud.
Instead of your customer swiping a magnetic stripe credit card, they will insert the chip card, chip side up, into an EMV terminal. The terminal will read the chip on the card to ensure it is valid. The card stays in the terminal until the transaction is complete.
The bank or card association that provides the card determines if a card is Chip and Pin or Chip and Signature. If your customer has a Chip and PIN card, the terminal will prompt them to enter their PIN code during the transaction. If they have a Chip and Signature card, a signature will be required at the end of the transaction.
After October 1, 2015, you will be responsible for losses associated with card present counterfeit card fraud. Previously, this responsibility was on the bank or card association that provided the cards. The best way to protect your business from that responsibility is to use equipment that processes chip cards. Then the responsibility will be back on the issuers.
In a traditional, magnetic stripe transaction, the card is removed from the customer’s possession – oftentimes processed sight unseen – then returned to the customer along with the bill so that they can add a tip. With the new EMV-enabled terminals, which support dip, tap, swipe and key entry, both the bill and tip amount are captured in one transaction, in the presence of the cardholder. This scenario is often referred to as “pay at the table.”
Restaurants benefit in several tangible ways:
For pay-at-the-counter restaurant transactions, a countertop terminal is your best fit. You can select from options with integrated or stand-alone PIN pads:
For restaurants with multiple check-out environments, a Bluetooth® terminal can be a great choice with its integrated PIN pad and printer. These short-range terminals use secure, encrypted Bluetooth technology, allowing only the base and terminal to talk to each other, while also monitoring channels to prevent interference from other devices. The communication base supports transactions within a 300 ft range. Choose from:
For restaurant environments that are on the move, a long-range wireless terminal solution is the best fit for your business needs. These terminals have a long-life battery and compact design, enabling you to process transactions anywhere your customers are. Phone lines and internet connections are not required. Both options come with an integrated PIN pad and printer:
Additionally, you can accept chip card payments using the new Converge Mobile app with your own smartphone or tablet and the Ingenico iCMP. Converge Mobile app requires an internet connection via Wi-Fi or cellular service.
All restaurant environments vary, but there is a good rule of thumb based on the number of tables. If you have fewer than 10 tables, one Bluetooth terminal and communication base is recommended. For restaurants with 11-30 tables, two Bluetooth terminals and one communication base is a good fit. For 30 or more tables, at least three Bluetooth terminals and one communication base is recommended.*
*You may need to adjust this guidance based on your transaction volume during peak hours. This guidance also assumes the number of countertop terminals is unchanged.
Contactless payments utilize a number of technologies to secure payments are not subject to the October 2015 liability shift requirements.
Your first step is to contact your account representative to determine if you have a POS device that is capable of processing chip card transactions. If you don’t, you will need to upgrade to an Ingenico Telium or Verifone Evolution POS terminal to accept chip cards.
If your existing POS device is EMV capable, you will need an EMV application and key load to accept chip cards. If you are interested in self-service, you can find download instructions on the resource page of this site. Please note: You will need have an EMV file built before you can download.
No, you don’t need a technician to install your POS terminals. Resources are available to you on www.paymentstart.com to help you through the process. Please visit here to download a Quick Install Guide for your device.
EMV-Capable POS Devices – are POS devices currently that are capable of processing an EMV transaction, but they need an EMV application download before they can do so.
EMV-Enabled POS Devices – are customer devices that have been deployed with or have received an EMV application download and can process EMV transactions.
Yes, your Ingenico iCT220 device is capable of accepting chip card transactions. You will need to contact your account representative to see if you are EMV-enabled. This includes an EMV software and key load download.
Yes, both our Ingenico and Verifone terminals offer an external PIN pad that faces the customer for greater ease of use. For Ingenico, it’s the Ingenico iPP320 PIN pad. For Verifone, it’s the Verifone VX820. These devices work with our countertop terminals only.
The Verifone Omni 3750 is not EMV capable. You would need to upgrade to an Ingenico Telium or Verifone Evolution POS device.
EMV only affects card-present counterfeit card fraud. To protect cardholder information from fraudulent activity in a card-not-present (CNP), consider Converge, the omni-commerce payment platform that accepts payments in all environments, including e-commerce. Converge takes a layered security approach, including available tokenization to protect card data while at rest and in transit.
Your EMV-enabled terminal will prompt your customer when to insert the card into the POS device. After the transaction processes, the terminal will prompt the customer to remove their card. This is also a fail-safe to ensure the customer takes their card back.
No, your card issuer should send you a new chip card if they haven’t already. No cost is incurred. In fact, if you haven’t received a chip card yet, you can request one from your bank.
The major risk is accepting responsibility if a counterfeit card fraud transaction occurs. If you do not have an EMV-enabled terminal that accepts chip card transaction, you will incur the expense of the fraudulent activity.
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